Refund and Returns Policy

Refund Policy

As our baked products are perishable and decorated by our skilled staff,  our refund policy is as follows:

  • If you do not pick up your order, we do not give a refund. If you need it at a later date, you will have to pay for both. We cannot resell any product that is not picked up by the customer.
  • If there is a defect in your product please return it promptly, or the portion remaining, within 2 days of pick up.   In this case we will provide you a proportionate refund for the amount returned if we determine there is a quality deficiency.  We retain the right to judge our product quality for ourselves.  
  • Cancellations and/or changes for decorated cake orders, not including Classic Cakes must be made at least 2 business days in advance of the scheduled pick up time.  Store credit will be issued for cancellations received with proper notice.  Your store credit expires one year from the date of issue. No cash refunds.
  • No refund will be given ever for an amount in excess of the original purchase price regardless of circumstance.

Karen’s Kute Kreations reserves the right to modify its exchange/return policy at any time.

Need help?

Contact us at owner@karenskutekreations for questions related to refunds and returns.